Terms of Service
Last updated: August 18, 2026
Overview
This website is operated by Waxwing Holdings LLC, doing business as Park Supply Pro. Throughout the site, the terms "we," "us," "our," and "Park Supply Pro" refer to Waxwing Holdings LLC.
Park Supply Pro is a dealer of commercial playground equipment, site amenities, shade structures, surfacing, and related products. We sell equipment and materials. We do not perform installation.
These Terms of Service govern your use of this website and every quote, order, and sale between you and Park Supply Pro. By using this site, requesting a quote, or placing an order, you agree to these Terms, along with our Return & Refund Policy, Shipping Policy, and Privacy Policy, each of which is incorporated here by reference.
If you do not agree to these Terms, do not use this site or place an order.
We may update these Terms by posting a revised version on this page. The version in effect on the date you place an order governs that order.
Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products.
Section 1 — Who May Purchase
Our products are commercial-grade equipment sold primarily to businesses, schools, municipalities, houses of worship, homeowners associations, contractors, and other organizations.
By placing an order, you represent that you are at least the age of majority in your state, and that if you are ordering on behalf of an organization, you have authority to bind that organization to these Terms.
You may not use our products for any unlawful purpose or in violation of any law in your jurisdiction.
Section 2 — Quotes, Orders, and Acceptance
Quotes. Written quotes are valid for 30 days from the date issued unless the quote states otherwise. Prices, lead times, and freight estimates are subject to change after that period, and freight is subject to change at any time before your order ships based on carrier rates and destination.
Quotes are not contracts. A quote is an offer to sell on these Terms. No order exists until we receive payment and issue an order confirmation.
These Terms apply to every order. Each quote, order confirmation, and invoice we issue incorporates these Terms and our Return & Refund Policy and Shipping Policy. If you issue a purchase order, your purchase order is accepted for convenience of your accounting only. Any additional or conflicting terms in your purchase order, vendor agreement, or other document are rejected and do not become part of our agreement unless we agree to them in a signed writing.
We may decline orders. We reserve the right to refuse or cancel any order, limit quantities, or decline to sell into a particular region or jurisdiction.
Section 3 — Pricing and Errors
Prices are subject to change without notice and are exclusive of freight, sales tax, permits, site work, and installation.
Product descriptions, specifications, dimensions, lead times, pricing, and images on this site come in part from our manufacturers and may contain errors, inaccuracies, or omissions. We may correct any error and may change or cancel an order placed on incorrect information, including after the order has been submitted. If we cancel an order for a pricing error, we will refund you in full.
Colors shown on screen are approximate. Monitor display, lighting, and manufacturing lots all affect the appearance of the finished product.
Drawings, layouts, and site plans we provide are for planning purposes and are based on the information you give us. You are responsible for verifying dimensions, setbacks, and site fit before ordering.
Section 4 — Payment
Equipment, materials, and freight are due in full before we place your order with the manufacturer, unless we have agreed to different terms in writing.
You are responsible for applicable sales and use tax. If you are tax exempt, you must provide a valid exemption or resale certificate before your order is processed. We cannot refund tax that has already been remitted.
If a payment is returned, reversed, or fails, you are responsible for any resulting fees, and we may suspend or cancel the order.
Section 5 — Shipping, Title, and Risk of Loss
Products ship by common carrier freight from the manufacturer or its warehouse. Freight is quoted separately and is non-refundable once incurred.
Title and risk of loss pass to you when the product is delivered to the carrier at the point of origin. After that point the shipment is yours, and claims for loss or damage in transit are handled through the carrier claims process described in our Shipping Policy.
Delivery is curbside unless your order states otherwise. You are responsible for site access, for having equipment and personnel available to unload, and for scheduling any required delivery appointment. Detention, redelivery, storage, limited-access, and liftgate charges resulting from your site or scheduling are your responsibility.
You must inspect every shipment before the driver leaves and note any damage on the delivery paperwork. Failure to do so may prevent us and you from recovering on a freight claim. See our Shipping Policy for the full procedure and deadlines.
Section 6 — Cancellations, Returns, and Refunds
Cancellations, returns, and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms.
Some products are final sale, including shade structures, items made to your specification, factory-direct and imported items, bulk loose materials, and any equipment that has been assembled, installed, or placed in service. The Return & Refund Policy identifies these and we will confirm the status of your specific items in writing before you order.
Section 7 — Product Warranties and Disclaimer
Products we sell carry warranties issued by their manufacturers. Those warranties are passed through to you as the purchaser, on the manufacturer's terms, for the manufacturer's stated duration, subject to the manufacturer's exclusions.
Park Supply Pro does not issue its own warranty on manufactured goods. If a product fails or has a defect, contact us and we will identify the applicable warranty, file the claim with the manufacturer on your behalf, and stay with it until it is resolved. The manufacturer determines the remedy.
Except for the manufacturer warranties passed through to you, and to the fullest extent permitted by law, products are provided without any other warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that a product will meet your expectations or that it is suitable for your particular site, user group, or intended application. That determination is yours.
Manufacturer warranties commonly require correct installation, correct anchoring and footing depth, correct surfacing depth, and ongoing maintenance. Warranty coverage may be void if those conditions are not met.
Section 8 — Installation
We do not sell, perform, arrange, supervise, or subcontract installation. Installation is not included in any order placed with us.
If we refer you to an installer, that referral is a convenience and not a recommendation, endorsement, or guarantee. Any installation work is contracted directly between you and that installer, on their terms. Park Supply Pro is not a party to that agreement and has no responsibility for installation work, scheduling, pricing, workmanship, site conditions, or the acts or omissions of any installer.
Section 9 — Site Suitability, Permits, and Compliance
You are responsible for the site and everything about how the equipment is used once it leaves the carrier. That includes:
- Selecting equipment appropriate for the age group, capacity, and supervision level at your site
- Site layout, grading, drainage, subsurface conditions, and utility locates
- Protective surfacing, including selecting a surfacing material and installing and maintaining it at the depth required for the equipment's fall height
- Use zones, clearances, and separation between structures
- Obtaining all permits, approvals, and inspections required by your jurisdiction
- Compliance with the Americans with Disabilities Act, applicable state and local codes, and the safety guidance published by the U.S. Consumer Product Safety Commission and ASTM International
- Engaging a qualified playground safety inspector where your jurisdiction, insurer, or organization requires one
- Ongoing inspection, maintenance, repair, and supervision after installation
Any layout, surfacing quantity, fall height figure, use zone dimension, or code reference we provide is planning assistance based on manufacturer-published data and the information you give us. It is not a certification, an engineering opinion, a code compliance determination, or a safety inspection. You are responsible for having it verified by qualified professionals for your site and jurisdiction.
Section 10 — Force Majeure
Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including manufacturing or supply chain disruption, material or component shortages, carrier or freight delays, port congestion, customs or import delays, labor disputes, transportation or fuel interruptions, severe weather, fire, flood, epidemic, acts of God, war, terrorism, civil unrest, tariffs, or governmental action. The time for performance is extended for the duration of the event.
Delivery dates are estimates and are not guaranteed.
Section 11 — Limitation of Liability
To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to a product, an order, this site, or these Terms is limited to the amount you paid us for the specific product giving rise to the claim.
We are not liable for indirect, incidental, special, punitive, or consequential damages of any kind, including lost profits, lost revenue, project delay costs, liquidated damages, contractor standby time, site preparation or restoration costs, removal, installation or reinstallation costs, loss of use, or the cost of substitute goods, even if we have been advised of the possibility.
This section does not limit any remedy available to you under a manufacturer's warranty, and does not limit any liability that cannot be limited or excluded under applicable law. Some jurisdictions do not allow certain limitations, and in those jurisdictions our liability is limited to the maximum extent permitted.
Section 12 — Indemnification
You agree to indemnify, defend, and hold harmless Waxwing Holdings LLC, Park Supply Pro, and our officers, members, employees, agents, contractors, and suppliers from any claim, demand, loss, or expense, including reasonable attorneys' fees, arising out of or relating to your breach of these Terms, your violation of any law or the rights of a third party, the installation of products you purchased, your site conditions or site preparation, your failure to install or maintain protective surfacing at the required depth, or your maintenance, inspection, and supervision of the equipment after delivery.
This section does not apply to claims arising solely from a manufacturing defect covered by a manufacturer's warranty.
Section 13 — Website Content and Availability
Information on this site is provided for general reference. We do not warrant that the site will be uninterrupted, secure, or error free, and we may modify or discontinue any part of it without notice.
This site may contain links to third-party websites and materials we do not control. We are not responsible for their content, accuracy, products, or practices, and questions about third-party products should be directed to that third party.
We may provide access to optional third-party tools on an "as is" basis without warranty or endorsement. Your use of those tools is at your own risk and subject to the provider's terms.
Section 14 — Acceptable Use
You may not use this site or its content to violate any law, infringe intellectual property rights, harass or discriminate against others, submit false information, transmit malicious code, collect or track others' personal information, scrape or spider the site, or interfere with its security features.
You may not reproduce, duplicate, copy, sell, or resell any portion of the site or its content without our written permission.
We may terminate your access for violating this section.
Section 15 — Submissions
If you send us reviews, photos, ideas, suggestions, or other materials, you grant us permission to use, edit, publish, and distribute them without compensation or obligation of confidentiality. You are responsible for anything you submit, and you agree that your submissions will not infringe anyone's rights or contain unlawful or objectionable content. We may remove any submission at our discretion.
Section 16 — Personal Information
Your submission of personal information through this site is governed by our Privacy Policy.
Section 17 — Governing Law, Venue, and Fees
These Terms and any sale made under them are governed by the laws of the State of New York, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Any dispute arising out of or relating to these Terms or a sale will be brought exclusively in the state or federal courts located in New York County, New York, and both parties consent to that jurisdiction and venue.
In any action arising out of these Terms, the prevailing party is entitled to recover its reasonable attorneys' fees and costs.
Any claim must be brought within one year after the cause of action accrues, to the extent permitted by law.
Section 18 — Assignment
You may not assign these Terms or any order without our written consent. We may assign our rights and obligations to an affiliate or in connection with a sale of the business.
Section 19 — Severability, Waiver, and Entire Agreement
If any provision of these Terms is held unlawful or unenforceable, that provision is enforced to the fullest extent permitted and severed from the remainder, and the remaining provisions stay in effect.
Our failure to enforce any provision is not a waiver of that provision.
These Terms, together with our Return & Refund Policy, Shipping Policy, Privacy Policy, and any quote or order confirmation we issue, are the entire agreement between us and supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.
Obligations incurred before termination survive termination. Sections 5, 7, 9, 11, 12, 17, and 19 survive completion or termination of any order.
Section 20 — Changes to These Terms
You can review the current version of these Terms at any time on this page. We may update them at any time by posting a revised version. The version in effect on the date you place an order governs that order. Your continued use of the site after we post changes constitutes acceptance of those changes for future orders.
Section 21 — Contact
Questions about these Terms should be sent to support@parksupplypro.com or by calling (888) 902-9791.
Waxwing Holdings LLC d/b/a Park Supply Pro 42 Broadway, Suite 12-612 New York, NY 10004